We live in an ever changing marketplace, impacted by trends, social media and blogging. Although consumers are more educated for the most part on their buying decisions, they still have the desire of living in a “fast food” world, where they can get what they want, when they want it. The customer’s time is so valuable that any mistake, large or small could easily degrade their experience.
This is why MPACT Group is focused on understanding the wants and needs of your customers. We use well trained “mystery shoppers” for all of our visits and we deploy the latest technology when it comes to understanding and analyzing the results.