MPACT Business Solution
1) First and foremost, it is the most effective method of gathering information on how your customer feels about the experience they have while purchasing your product, going through your processes, and being in your facility. The FACTS!
2) It allows you to measure how well your Sales Staff, Front Line Personnel and other staff within your organization communicates to your customer. The “in-shop” Recordings and Feedback Forms don’t lie!
3) Real life training opportunities for you staff. Just like in professional sports, an effective mystery shopping program is basically like re-playing the “game footage” to prepare for the next customer!