"Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity."

--- Leon Gorman ---

MPACT Group, Inc.

MPACT Group, Inc. was originally founded as a Higher Education firm focused solely on Admissions & Compliance Mystery Shopping. However, due to our steadied success in this area, many clients have referred us to others outside of the education industry. Seeing a need in these other areas allowed us to grow our brand and bring value-added solutions to many more clients. Serving hundreds of clients across multiple industries has allowed us to become a well recognized, affordable provider of top-notch mystery shopping and satisfaction solutions.

MPACT Group's Blog

Taking the MYSTERY out of your customer’s experience!

Look at your staff, process, products and services through the eyes of your customers:

Use a proven method to get the FACTS about your business. Use tools to gain insight and OPINIONS of your customer’s experience.

Traditional Mystery Shopping gives you the FACTS and Surveys and Questionnaires provide you the OPINIONS!

Our proven methods and analysis will give you the edge that you need to stay competitive and deliver results for your customers.